Returns
Returns & Exchanges
We want you to love how your lighting looks in your space—not just on screen. Every purchase is protected by our 90-day money-back guarantee.
Window: 90 days (typically)
Condition: unused / uninstalled / original packaging
Start: hello@modernlightingpro.com
At a Glance
- 90-day money-back guarantee with easy returns & exchanges.
- Eligibility: items must be unused, uninstalled, and returned in original packaging.
- Not eligible: installed items, products with cut wires, or items missing original packaging are not eligible for return or exchange.
- No restocking fee: we do not charge a restocking fee for eligible returns.
- Return shipping:for returns not caused by product quality issues, return shipping costs are the customer’s responsibility.
- Return address: items must be shipped back to our factory in China — Building B, Zijin Plaza, Xihu District, Hangzhou, Zhejiang 310000, China.
- How to start: email your order number + reason for return/exchange.
- Custom/special orders: eligibility may vary (confirmed case-by-case).
What is your return policy?90-day guarantee
We offer a 90-day money-back guarantee with easy returns and exchanges. Contact us and we’ll guide you through the steps.
What items are eligible for return?Condition matters
Returns are typically accepted within 90 days if items are unused/uninstalled and in original packaging.
Custom or special-order items may have different eligibility—please contact us to confirm.
How do I start a return or exchange?Email us
Email hello@modernlightingpro.com with your order number and reason.
We’ll confirm eligibility and provide return instructions.
When will my refund be processed?After inspection
After we receive and inspect your return (or confirm your cancellation), we issue the refund within 1–3 business days to the original payment method. Funds typically appear within 3–10 business days, and may take up to 15 days in rare cases.
Who pays return shipping?Case-dependent
Return shipping responsibility can vary (e.g., damage/defect vs. preference returns).
Contact us with details and we’ll confirm the best path.